Diversity Travel is hiring a

Telephone Account Manager

Manchester, United Kingdom

Telephone Account Manager

Manchester or London


To support our continued growth we are looking for a Telephone Account Manager to join our Account Management team. Based in either our London or  Manchester office the main focus of this role is to pro-actively manage a portfolio of clients spending up to £30k per annum, within the Charity, not-for-profit, and academic sectors.


This is a key role within the team so we are looking for a tenacious Telephone Account Manager  to develop existing relationships, and to increase revenue by managing a select portfolio of clients and prospects.


On a daily basis you will;


  • Identify and qualify up-selling sales opportunities to increase growth and revenue by cold calling clients within an allocated spend
  • Take full responsibility for a portfolio of existing clients, building relationships and looking at areas for growth.
  •  Analyse and prioritise opportunities and your time accordingly to achieve targets whilst managing customer expectations
  • Attain both quality and activity targets
  • Uphold the highest standards of professionalism and integrity in all telephone interactions with customers
  • Implement account development plans and assist with marketing campaigns to engage key clients
  • Work closely with the operations, finance and IT teams to ensure clients’ needs are met and exceeded
  • Monitor competitor activity and travel industry changes which may impact Diversity Travel and its clients
  • Develop knowledge through reading industry literature, monitoring and reacting to any trends and identifying potential new business opportunities
  • Prepare daily and weekly reports and provide feedback to Head of Sales/Head of Account Management
  • Provide analysis of travel purchasing data and identify cost-saving opportunities
  • Prepare, analyse and deliver client management reports
  • Present web demonstrations to customers


In return you will get:


  • A  competitive salary, and bonus scheme
  • The experience of working in a fast-growing company with excellent opportunities for progression
  • First class training, development and mentoring from the Sales and Account Management team equipping you with everything you need to excel in this role and progress within the company
  • Pension, life assurance, season ticket loan, childcare vouchers, cycle-to-work scheme, discounted staff travel, free refreshments, central offices, team nights out and access to all roles on an internal first basis


So, if you are a self-starter and a supportive team player, who wants to be a part of one of the fastest growing, specialist Travel Management Companies in the country, then get in touch; we’d love to hear from you!



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