Recruitee is hiring a

Customer Success Manager

Amsterdam, Netherlands

At Recruitee, we believe great teams are built together. Recruitee is a cloud-based hiring solution. Founded two years ago, our cloud-recruitment platform has grown from 30 beta users to over 1000 users worldwide – from startups like Usabilla and Hotjar, to corporate clients like Rackspace and Wehkamp. Our team of 15 works remotely in both Poznan (development team, design, growth hacking) and Amsterdam (marketing, sales, support). We're proud to be mentioned as one of the top 7 Dutch startups to look out for in 2017. 

 

The position

As a Customer Success Manager, you'll find yourself balancing between support and sales. Support, as you manage the process of onboarding new users. You lead a team of support members that provide our users with support via chat, email and phone. Sales is equally important, as you handle inside sales like upselling and cross selling to existing clients - all to increae Net Promoter Score of our service. Your position requires organizational and leadership skills, as you coordinate the communication between users and other team members. User onboarding and user engagement are great fun: you'll learn to work with automation tools, setup an international support team, and optimize individual team performance. With this, we will challenge you to train, manage, and motivate an award-winning support team!

 

Daily routine

From our office in Amsterdam, we work with tools like Trello (to/do, tasks), Slack (company chat), Intercom (customer chat), and Groove (support tickets). You’ll be in charge of incoming signups, and converting them into happy customers. By making smart segments in Intercom, you track customers in need of a bigger plan, or that could use additional services like job advertisements.

 

From time to time, you take a step back and measure the overall effectiveness of our user onboarding process. You optimize automated emails, you track conversion rates, and you improve email campaigns. On a weekly basis, you report your overall experience and improvements to our head of product. You’ll work closely with our marketing team, to learn about user interaction and improve the overall conversion into paid accounts.

 

Overall tasks

  • Coordinate user onboarding
  • Analyze user behavior
  • Upsell/cross sell among existing clients
  • Manage communication with other support members
  • Brainstorm with the technical/design team
  • Improve automated onboarding content
  • Help design/set up career sites for users
  • Measure, improve, and report on conversion rates
  • Hire, train, and motivate other support members

 

What you can expect from us

Our work environment stimulates freedom and autonomy, with a high value for team spirit and open communication. We’ll give you complete freedom to build, train, and manage a customer sucess team. Learn everything there is to learn about user onboarding, and become an expert in user engagement. Your salary will increase as your level of expertise increases.

 

Salary indication

Depending on your expertise, the gross salary will be in the range of €2000-3000 with additional sales commission if targets are met.

 

To sum up:

  • A great work environment with fast-growing companies in the city center: WeWork Amsterdam
  • Full ownership on setting inside sales targets and execution
  • Be part of an ambitious team with global ambitions
  • Take the lead in expanding the customer sucess team
  • Competitive salary package and potential equity participation
  • A yearly company retreat: team party time!

Similar jobs

Other jobs at Recruitee