Zomato is hiring a

National Account Manager - Mumbai

Mumbai, India

Zomato’s mission to ensure nobody has a bad meal.


We do this by helping people discover great places to eat around them and building amazing experiences around dining. Starting with information for over 1 million restaurants (and counting) globally, we're making dining smoother and more enjoyable. We are doing this globally, Zomato is used by millions everyday to decide where to eat in over 10,000 cities, across 23 countries.


Restaurants improve their discoverability through Zomato’s hyperlocal advertising platform - currently most of Zomato’s business is driven by the Discovery business. Additionally, products like Zomato Order help them grow their delivery business and Zomato Book helps optimize their table reservations. Our point of sales system Zomato Base, though at the nascent stage has the potential to revolutionize the restaurant industry. Going forward, Zomato intends to explore newer business opportunities and eventually establish end to end solutions to the user as well as the merchant.


Why are we looking to hire a National Accounts Manager in Mumbai?


National Accounts Team in Zomato manages the India relationships for domestic and international chains, QSR’s and Hotel groups. This team works on all facets of Zomato offerings - Ads, Zomato Order and Book. Mumbai is one of our critical market with large no of our clients being present.


To accomplish this requires hands on and effective business development skills, strong problem solving skills, astute decision making and effective stakeholder management considering this role entails managing CXO level client relationships. Our national accounts team, demands deep understanding of online and traditional media.


The current Zomato team needs the experience to build this out long term in Mumbai. We are therefore looking for a National Accounts Manager.


What will be the NAM responsible for?


NAM, Mumbai will be responsible for the following -

  • To drive CXO level relationships & managing multiple stakeholders within clients organization
  • Provide detailed and accurate sales forecasting and achieve sales goals
  • Develop plans for the key clients, manage expectations and contribute towards a high level of client satisfaction by driving growth for them
  • Ensure operational success of the client campaigns
  • Define sales processes that drive desired sales outcomes and build efficiencies where required
  • Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions 

Key KPIs will include -

  • Revenue growth
  • Total number of client accounts
  • Average revenue per account
  • Ratio of new business vs. repeat business
  • Share of wallet
  • Penetration with various categories
  • New market penetration and the market share
  • Client success and retention
  • Overall turnover rates

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