Zomato is hiring an

Associate - Customer Delight

Gurgaon, India

Why should you join Zomato?

Zomato’s most recent product, Zomato Gold, is an incredibly exciting and fast-paced project that keeps us on our toes. At the very core of this business is great customer experience, which is something we're known for, and something we work exceptionally hard to maintain. By providing quick updates using our in-app chat feature, email, or calls, our Customer Delight team helps keep customers happy, and coming back for more.

 

Here's what you'll do day-to-day:

  • Communicate with customers through chats, emails or calls to resolve their order-related concerns and queries
  • Help merchants improve service quality by relaying feedback and escalating performance issues 
  • Provide feedback to our product and engineering team to ensure the online ordering experience on Zomato is constantly improving
  • Hustle with one of the most hard-working teams in the country – weekends are our busiest days, which is when we get the highest volume of orders; this calls for 6-day weeks for the team, which we work on a rotational basis

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