Relay42 is hiring a

Client Success Manager

Amsterdam, Netherlands

Relay42 was founded in 2010 by Tomas Salfischberger and Koen Bos, with the support of ex-Googlers and founders of a major online marketing agency. We are led by the conviction that the online marketing industry needs better technology to collect and manage valuable data quickly, efficiently, and across channels in real time. In the course of just a few years, Relay42 grew to the leading tag and data management vendor in the Netherlands. With a strong focus on marketing innovation, Relay42 is known for its cutting edge technology, ease of use, flexibility and integration capabilities. The Relay42 platform is currently used on over 600 sites of a wide range of large international advertisers such as KLM, Ziggo, Thomas Cook, BMW and Foot Locker.

 

We are seeking candidates that support our vision and strategy to build long-term customer relationships and help our partners form profitable businesses. This exciting role will create bonds with our customers and will fuel growth, retention and ultimately customer success.

 

Roles & Responsibilities:

  • Drive adoption and usage of the Relay42 Data Management Platform
  • Ensure customers create value through defining and achieving business outcomes
  • Use Interpersonal skills to align all customer stakeholders
  • Build and maintain the appropriate C-Level relationships within assigned accounts and partners
  • Demonstrate understanding of customers and partners business/industry
  • Act as advocate for customer issues and accelerate resolution
  • Assure customers are supported by a partner, establish a collaborative relationship with this partner and hold them to a high standard of performance
  • Work with the customer and the partner to develop use cases, build a sound deployment plan and execute on it accordingly
  • Evangelize the Relay42 roadmap with the customer
  • Identify and develop upsell and cross-sell opportunities
  • Build customer loyality and referenceability

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