LeadBoxer is hiring a

Customer Success: Technical On-boarding Specialist

Amsterdam, Netherlands

LeadBoxer improves sales processes with online lead generation using a task-oriented app for sales. Our core service is registering online engagement in order to assist with lead generation/ identification and sales intel. We'll show you which companies are looking at your site, and what products they are interested in. Mobile version delivers real-time actionable signals based on proprietary customisable lead-scoring technology.

As a Rockstart Startup we are located in the heart of the Amsterdam Startup scene on corner of the Herengracht and Rozengracht.

At LeadBoxer your role as Online Conversion Optimisation Specialist is to develop insightful strategies, run Lean experiments, measure campaigns and tests, analyze performance, and improve ongoing reporting and optimisation.  

You’ll work with of a team of designers, developers and marketing specialists with a shared goal; improving basic SaaS metrics:

  1. Traffic (Audience)
  2. Trial signups (Acquisition)
  3. Install rates (Activation)

Responsibilities

  • You will be responsible for metric 3: Install rates (Activation)
  • Be a first point of contact to handle customer support by providing guidance that is helpful, simple, and reliable
  • The prioritization of all incoming requests via a customer ticketing system
  • Initial investigation of technical bugs 
  • Interact directly with our technical team to communicate, understand, and resolve issues that the customer is facing, and anticipate future needs 
  • Use a data-driven approach to analyzing customer feedback & issues, and collaborate with stakeholders to help design solutions. 
  • Manage and optimize the process to track, manage, and resolve customer issues 
  • Actively contribute to a knowledge base- Identifying patterns of repeating issues and building the support knowledgebase 
  • Develop customer stories, case studies, FAQ and client references

What we offer

  • Be part of something innovative and cutting edge
  • A company Macbook Air
  • Work in an exciting fast-paced startup environment
  • Office located in city-center of Amsterdam in historic canal belt
  • Free daily lunch in the Rockstart canteen
  • Learn from experienced colleagues and founders in your team
  • Lots more!

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