Blue Apron is hiring a

Customer Experience Associate

Austin, United States

We're looking for enthusiastic and highly motivated problem solvers who love working with people and who are passionate about delivering exceptional customer service. In this entry-level role, you’ll be an integral part of our fast-paced and quickly growing Customer Experience team.

If you're the right fit for this role you are a true people person. You don't just say it; you mean it! You’re the person that opens the door for a complete stranger or offers your seat on the subway to someone who actually needs it.


 About the role

  • Answer customer calls and reply to email inquiries in a fast-paced environment- each associate helps 100-150 customers during their shift.
  • Think on your feet to devise creative solutions to any and all problems that arise.
  • Assist customers in managing their Blue Apron accounts.
  • Be an expert on our product, including our ever-changing menus and market items.
  • This entry-level position is a great opportunity to learn about Blue Apron! There's no better way to learn about our business than to speak with our loyal and passionate customers. 

 Qualifications

  • Bachelor's degree
  • 0-2 years experience in a customer experience related position is preferred (restaurants, retail, etc.).
  • You're a true people person! When you see someone smile, it makes your day.
  • You have stellar written and verbal communication skills – you never shy away from a phone conversation.
  • You're passionate about understanding problems and making things right.
  • You have a contagiously happy attitude.

 Details

  • This is a full-time, entry-level position in a growing Customer Experience department with an annual salary of $35,000 and overtime pay (time and a half) for hours worked in excess of 40 hours a week.
  • 9-hour shifts with lunch are scheduled in advance and rotate. You must be available to work five days a week, including weekends (up to 6:00pm) and weeknights (up to 9:00pm). The more flexibility you have, the better!

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