Intersection is hiring a

Support Center Engineer

New York, United States

Support Center Engineer

We are looking for a friendly addition to our support center. As a Support Center Engineer, you will be part of the first line of support for seven hundred employees across the country.

You will assist your colleagues and troubleshoot issues from our office, log tickets in our ticketing system, escalate issues needing higher level attention, and contribute to the success of ongoing internal projects.

We are looking for empathetic technicians who enjoy taking on new challenges and working collaboratively.

Required Qualifications:

  • Excellent written and oral communication skills
  • Ability to learn quickly
  • Passion for and curiosity about technology
  • Passion for service
  • Solid grasp of technical fundamentals
  • Familiarity with
    • Windows 7/10
    • Mac OS
  • Can demonstrate troubleshooting and problem-solving skills

Pluses, But Not Required:

  • Service industry experience
  • Ability to configure Android and iOS mobile phones
  • Grasp of networking fundamentals
  • Grasp of programming fundamentals
  • Experience with Mac OS X Server and Windows Server 2008, 2012
  • Experience with remote assistance software like LogMeIn and Bomgar
  • Proficiency with applications/services like
    • Zendesk
    • Office365
    • Google Apps
    • Adobe Creative Suite
    • Casper Suite

About Intersection:

Intersection is a technology and media company committed to improving the urban experience at the convergence of digital and physical worlds.

Our unique set of assets focuses on leveraging emerging trends in technology to improve the quality of life in cities as well as create products to grow and develop businesses. With 12 offices, media in 60 markets, and 500+ people across the United States, we carry expertise in:

  • Technology & Innovation
  • Engineering
  • Design
  • Advertising & Media
  • Strategy
  • Data

Our work spans across a variety of markets in cities, government, mass transit, airports and airlines, cultural institutions, retail, and telecommunication providers.

Intersection is the lead company behind LinkNYC, the largest and most advanced public Wi-Fi and street furniture network in the world. By providing up to 10,000 communication hubs for City residents and visitors with free public Wi-Fi, access to communications, information, and municipal services across the City, Intersection aims to create an array of solutions to help make cities around the world more livable and connected.

Intersection is an Equal Opportunity Employer.

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