Boxed is hiring a

Customer Service Representative

Las Vegas, United States

About the company:

Boxed is the easiest and modern way to shop for bulk goods. As a mobile-first company, customers can shop directly from Boxed’s app on their iOS or Android mobile device, or online at www.Boxed.com. With Boxed, customers can have their household, personal care, and pantry favorites delivered conveniently to their home or office.

Our office is a dynamic, collaborative family of individuals. A technology company at core, we are a vibrant, fun and close group of engineers, designers, marketers, and operations specialists with a passion for driving superior value and experience to our customers.

Boxed is looking for a Customer Service Representative to help our all-star team answer our loyal customers. You will help us maintain our quick turnaround time for customer questions and comments with our west coast customers as their day is winding down and our east coast customers that are having trouble counting sheep.

The role is unscripted allowing you the flexibility necessary to successfully resolve all customer issues without canned response requirements; this approach requires demonstrated patience, empathy, sound judgment and balanced decision-making skills.  You will contribute a positive, energetic and organized approach to the role within this highly functioning team.

You will:

  • Communicate directly with customers across multiple platforms (email, phone, live chat, social media): fielding a variety of questions, emailing return labels, canceling or editing orders and most importantly, continuing our culture of an awesome customer experience
  • Relay information to our warehouses about any changes or special requests made to customers orders
  • Provide excellent customer experience at all parts of the customer’s interaction.

You have:

  • 3-5 years experience in a customer-facing position; e-commerce experience preferred
  • Professional telephone etiquette, a strong vocabulary as well as outstanding writing and proofreading abilities
  • The ability to work independently with little direction; as well as part of a team
  • Knowledge of CS Software, Zendesk etc. preferred
  • Understanding of the importance of the customer experience and constantly goes above and beyond in all aspects of your life
  • The knowledge and patience needed to communicate with customers and fellow staff
  • Availability to work weeknights and weekends

Other jobs at Boxed