Recognized as a global leader in interactive and digital entertainment, Sony Interactive Entertainment (SIE) is responsible for the PlayStation® brand and family of products and services. PlayStation has delivered innovation to the market since the launch of the original PlayStation in Japan in 1994. The PlayStation family of products and services include PlayStation®4, PlayStation®VR, PlayStation®Vita, PlayStation®3, PlayStation®Store, PlayStation®Plus, PlayStation™Video, PlayStation™Music, PlayStation™Now, PlayStation™Vue, PlayStation®Original and acclaimed PlayStation software titles from SIE Worldwide Studios. Headquartered in San Mateo, California, SIE is a wholly-owned subsidiary of Sony Corporation and has global functions and regional headquarters in California, London and Tokyo.
TITLE: Manager, Network Operations Center and Problem Management, Production Services
COMPANY: Sony Interactive Entertainment (SIE) – PlayStation
LOCATION: San Diego, CA
About Production Services: SIE’s Production Services has responsibility for monitoring and maintaining key consumer services that are offered as part of the PlayStation®Network. The overall group’s responsibilities range from infrastructure and network management, developing and implementing cutting edge monitoring and alerting tools, 24/7 monitoring and event, incident and problem management related to actual and potential service disruption for our internal and external services.
Network Operations Center and Problem Management: The team consists of a 24/7 Network Operations Center and an on-call always available Incident and Problem Management team. Their objectives of the team are to monitor and support Sony's Network Services and regions. Together the teams provide an "initiation through to resolution and prevention" central point of contact for standardized communication of information, status updates, notifications, alerts, escalations and resource and task coordination. The teams focus is on Event management, Incident prevention and service restoration.
The Opportunity: We are looking for a well-rounded, creative and dynamic professional with a proven track record within management to lead the continued transformation of the Network Operations and Problem Management teams. This position includes full oversight for: day to day management, resource coordination, staffing needs and hands on delivery of change and transformation within the teams. The position requires a passion focused on high levels of customer satisfaction, an always available, performant service and the ability to think outside of the box to identify creative and enterprise class solutions to team and process deficiencies. The ideal candidate must be able to work under pressure, independently, with limited guidance while advancing the team’s mission across company boundaries. Project management skills, balancing competing deliverables, time management skills, creativity and strong attention to detail are exceptionally important for this role.
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