Grofers is hiring an

Executive/Sr. Executive - Customer Relations (Inbound)

Gurugram, India
Full-Time

Key Responsibilities

  • Manage and resolve customer complaints over the calls
  • Candidate should possess excellent communication skills in English
  • Ability to handle customer conversations with confidence and clarity while building rapport with customers
  • Improve the overall end consumer experience

 

What we require

  • Someone who is passionate about what we are doing
  • Organized and detail oriented person
  • Minimum 1 year experience in Customer Service
  • Extremely proficient in English
  • Curious by nature who not only loves to work but also understands the industry dynamics.
  • 6 days of working with 1 rotational off (we believe in "learning while doing")
 

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