Grofers is hiring an

Executive - Customer Service, Engagement

Gurgaon, India
Full-Time

Key Responsibilities

  • Track and manage customer engagement to convert a larger percentage of app users to paying customers.
  • Provide a seamless customer experience.
  • Assist customers while placing orders. 
  • Make calls to users to enable smoother order placement and order processing.
  • Build a relationship with customers and a loyal customer base for Grofers.

What we require

  • Passionate about what we’re doing and expect the same from anyone who joins the team
  • Organized and detail oriented
  • Extremely proficient in English
  • Curious by nature who not only loves to work but also understands the industry dynamics

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