Sprinklr is hiring a

Success Director

London, United Kingdom
Meet our Success Management Team!

Success Management is the key touchpoint between Sprinklr and our customers. We ensure that every stakeholder maximizes their usage of the platform, and understands how Sprinklr can help them achieve their strategic objectives.

Our KPIs are primarily focused on relationship health, platform adoption, and revenue retention & growth. We never lose a customer, and constantly demonstrate value.

What You'll Do

We are looking for an experienced digital marketing professional in our London office who will report into the Group Director, Majors Success in EMEA and ensure the following outcomes from every local client deployment:

Maximise usage of the platform mapped to business needs
Ensure client renewals and continued adoption of new products and services
Establish a relationship built on trust with every new partner, client champion, and stakeholder

What Are Your Responsibilities:

Proactively Manage Major Strategic accounts
Strategically align customer goals with Sprinklr's people, process & technology
Act as an escalation point for stakeholders and system administrators
Provide subject matter expertise on social business practices
Work closely with Success and senior leadership across Sprinklr
Work alongside our internal Sprinklr Sales team to foster new opportunities within existing business

Who You Are & What Makes You Qualified:

7-10 years of relevant experience, ideally including enterprise software management, and / or digital and social account management at a brand or agency
Experience of leading a team while retaining a practitoner role
Excellent written and verbal communication skills
Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Twitter, YouTube,Instagram, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software)
Ability to work effectively under deadlines and juggle several assignments simultaneously
Flexibility in working with global internal and customer teams across timezones
Direct experience in working with or for social media management software is preferred
Passion for solving client challenges and commitment to client delight
4-year college / university degree; relevant post-graduate qualification an advantage
Native / Business English fluency
Other European Languages a +

You Know You're Successful if….

The depth, breadth and frequency of customer platform adoption across all locally managed accounts starts strong and keeps climbing
Customers add new licenses, modules and services to their package
Stakeholders give positive NPS scores and participate in Sprinklr events and case studies
Your domain knowledge makes you a trusted advisor both internally and externally
Relationship Access develops from practitioner to executive/C-Suite level
Your strategic work with the customer and Sprinklr results in positive business outcomes

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