CafePress is hiring a

Master of First Impressions

Louisville, United States



The Master of First Impressions / Office Manager is responsible for providing great customer service to those who visit and work at our new CafePress Headquarters in Middletown, Kentucky.  


You are the standard of first impressions at CafePress. You are truly motivated to make a positive impact on every guest's day. You are a warm and friendly smile, the go-to person for questions and concerns, and an advocate for our employees' and guests' voices.  You keep our lobby tidy, our kitchen stocked, and our office supplies, well, supplied.  Ultimately, you help our office run smoothly.

Who You Are:

  • Office Manager – You can order food, schedule travel, accurately complete expense reports, manage vendors, schedule meetings, and be the single point of contact for office needs. You are proficient with MS Office suite; experience with SharePoint is a plus.
  • Plate Spinner – You are flexible and adaptable to changing priorities; thrive in environment with constant interruptions. You can keep all the plates spinning at the same time.
  • Self-Starter – You are self-directed and motivated to solve problems.
  • Nurturer – You have a genuine care for people. You anticipate and cater to needs so we can do our best work.
  • Cheerleader – You take pride in creating a fun, friendly, family-like atmosphere at work where everyone feels like One Team.
  • Master Crafter - You come up with inspiring, motivating activities (like 80’s themed days and ice cream socials).
  • UN Ambassador – You have excellent communication skills (both written and verbal) and the ability to relate to people at all levels under any kind of condition both within and outside the organization.  You know how to use the Microsoft Office suite with ease. Experience
  • James Bond-like – You are articulate, polite, and calm under pressure; you maintain the CafePress vibe and appearance.
  • Gate Keeper – You are energized by helping others and providing Tier 1 HR support – direct them to the correct person in HR; you are highly committed with uncompromising confidentiality.  
  • Clean Freak – You love to keep things organized, tidy, and clean; you are definitely not afraid to get your hands dirty or soapy.

Outcome / Responsibilities:

  • Create the best concierge and reception experience possible for employees and guests
  • Use your creativity to celebrate Pressers’ birthdays, anniversaries, milestones, etc.
  • Serve visitors by greeting, directing, and announcing them appropriately
  • Assist with updating appointment calendars and scheduling meetings/appointments as needed for interviews, meetings, events, etc.
  • Order food/snacks for senior leaders, special meetings, and events
  • Ensure reception area and break room/kitchen areas are tidy and stocked (plastic silverware, cups, paper towels, snacks, etc.)
  • Wash dishes and coffee mugs in the café
  • Work with vendors to order supplies and schedule deliveries
  • Manage travel (airline, hotel, and rental car reservations) for senior leaders
  • Answer, screen, and forward phone calls while providing basic information
  • Receive, sort, and deliver daily mail/deliveries
  • Maintain security by following procedures and controlling building access
  • Assist with updating appointment calendars and scheduling meetings/appointments as needed for interviews, meetings, events, etc.
  • Print access badges, provide visitor badges, and control badge access
  • Assist in setting up meeting rooms for events, meals, training, etc.
  • Perform other clerical receptionist duties such as filing, photocopying, etc.
  • Assist with light HR duties


Education and Experience:

High School degree or equivalent; related customer service/receptionist experience preferred


Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

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