Segment is hiring a

Business Operations

San Francisco, United States

Overview 

At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores, filters, transforms, and sends data to hundreds of business tools with the flip of a switch. More recently, we also developed the ability to let customers enrich their data in real time using computations they specify. Our goal is to make it easy to understand, extract value, and protect the integrity of data. We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to take over the entire customer data ecosystem, and we need the best people to take the market. 
 
BizOps drives key strategic initiatives at Segment and directly supports the company goal of building a culture of excellence. Recent examples of BizOps impact include:
  • Boosted gross margins by optimizing AWS spend and data warehousing allocation
  • Redesigned pricing for Self-Service and Business Tier customers
  • Defined Segment’s Integrations strategy
BizOps is a small and highly leveraged group of folks who spike in analytical thinking, project and stakeholder management, and getting stuff done. As a BizOps person, you’ll have a great opportunity to help Segment maximize its full potential and strong existing momentum. BizOps is not an internal consulting” team - we work on strategic initiatives hands-on, in very close coordination with functional partners, and we see projects through implementation.

What you’ll do:

  • Inform company-level strategic decisions through targeted projects
  • Develop company and function performance metrics and drive their achievement
  • Lead execution of large-scale projects that directly impact business results
  • Help other teams achieve goals
  • Drive company-wide process improvements

You’re a great fit if you…

  • Are an analytical and structured thinker
  • Excel at finding the right metric to optimize and then optimizing it
  • Drive insight through data
  • Have a proven track record of leading complex, multi-stakeholder projects to success
  • Are highly productive
  • Are excited about rolling up your sleeves and getting stuff done in an unstructured environment of a hyper-growth technology startup
  • Have at least a bachelor’s degree, preferably in Computer Science, Engineering, Mathematics or other quantitative or technical field
  • Have 6+ years of work experience + background in management consulting AND ideally in technology startups
 

As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.

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