INTURN is the first marketplace to help brands efficiently sell their excess inventory to retailers. We are a venture backed NYC start-up addressing a complex section of the retail industry.
You will be responsible for managing the day-to-day client relationships. INTURN’s clients include both buyer (retailers) and sellers (brands) of excess inventory. In particular, you will be responsible for maintaining a high level of internal operational efficiency and for delivering superior client service. Ideally this job is based in Shanghai, Hong Kong, or NYC.
Ability to effectively communicate ideas to clients, executives, and cross-functional teams with both excellent written and verbal skills
Basic knowledge (at a minimum) of retail industry, including inventory management and supply chain lifecycle. Knowledge of wholesale is a plus.
Fluent in Mandarin, English, and Wu, Min, or Yue (Cantonese).
Extremely proactive and highly organized with an ability to manage and complete multiple tasks on time and within a budget
0-2 years experience in account management with a customer centric approach
A commitment to going above and beyond to make clients happy with a “no task too small” outlook
Highly proficient in Microsoft Office (Word, Excel, and Powerpoint). Familiarity with Salesforce is a plus.
Ability to deal with ambiguity and effectively manage internal resources
Willingness to travel if necessary
BA/BS is required
Advanced degree is a plus
Respond to client inquiries in a timely manner
For clients, assist with and understand internal budgets, forecasts, and margin management
Teaching clients features and benefits INTURN platform
Assist with understanding and reporting client satisfaction
Assist with other internal projects including research and client data-entry
Contribute new ideas to leadership team that foster client success