Spokeo is hiring an

IT Help Desk

Pasadena, United States

Spokeo is looking for one awesome IT Help Desk!

Day-to-Day Tasks of Position Include:

  • Provide troubleshooting resolution and updating/upgrading of hardware to customers.
  • Set up, maintain and remove user network accounts where appropriate.
  • Carry out routine network and workstation maintenance tasks.
  • Test and make software available to appropriate customers where requested.
  • Ensure the software is installed, kept up to date and working properly on all customers stations, where appropriate.
  • Researching and tracking information about current security threats and potential vulnerabilities.
  • Collecting, monitoring and analyzing IT security metrics to measure the effectiveness of Enbridge IT security management processes.
  • Documenting and updating elements of IT security governance (e.g. policies, procedures, standards).

Desired Skills and Experience:

  • Solid understanding of the commonly-used concepts, practices, and procedures within the IT Support field. Information Security knowledge preferred.
  • Experience of Windows, Macintosh and Linux Operating Systems and multiple business software packages (MS Office suite, JIRA, various cloud products) in a commercial environment.
  • Experience and/or understanding of basic networking concepts.
  • Previous experience of logging support queries as well has having experience of customer facing support.
  • Understanding of information security and a desire to explore this field (preferred)
  • College degree in a relevant course of study or equivalent work experience.
  • Strong communication skills including both technical and business writing, documentation and presentation skills.
  • Possession or working toward achieving the following professional qualifications: CISSP, CISA, CISM. (preferred)
  • Demonstrable skills in project management.

We Provide:

  • Top Salary
  • Flexible Hours
  • Casual Dress Code
  • Stock Options
  • Free Lunch Catering Every Day
  • Medical, Dental, and Vision Benefits
  • Fully Stocked Fridge and Snacks
  • Ping Pong, Foosball, and Pool


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