Spokeo is looking for one awesome IT Help Desk!
Day-to-Day Tasks of Position Include:
- Provide troubleshooting resolution and updating/upgrading of hardware to customers.
- Set up, maintain and remove user network accounts where appropriate.
- Carry out routine network and workstation maintenance tasks.
- Test and make software available to appropriate customers where requested.
- Ensure the software is installed, kept up to date and working properly on all customers stations, where appropriate.
- Researching and tracking information about current security threats and potential vulnerabilities.
- Collecting, monitoring and analyzing IT security metrics to measure the effectiveness of Enbridge IT security management processes.
- Documenting and updating elements of IT security governance (e.g. policies, procedures, standards).
Desired Skills and Experience:
- Solid understanding of the commonly-used concepts, practices, and procedures within the IT Support field. Information Security knowledge preferred.
- Experience of Windows, Macintosh and Linux Operating Systems and multiple business software packages (MS Office suite, JIRA, various cloud products) in a commercial environment.
- Experience and/or understanding of basic networking concepts.
- Previous experience of logging support queries as well has having experience of customer facing support.
- Understanding of information security and a desire to explore this field (preferred)
- College degree in a relevant course of study or equivalent work experience.
- Strong communication skills including both technical and business writing, documentation and presentation skills.
- Possession or working toward achieving the following professional qualifications: CISSP, CISA, CISM. (preferred)
- Demonstrable skills in project management.
- Top Salary
- Flexible Hours
- Casual Dress Code
- Stock Options
- Free Lunch Catering Every Day
- Medical, Dental, and Vision Benefits
- Fully Stocked Fridge and Snacks
- Ping Pong, Foosball, and Pool
This job opening has been filled or removed by the company.
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