Poshmark is hiring a

Customer Care, Returns Associate

Redwood City, United States

Poshmark is looking to hire a Customer Care, Returns Associate who will be part of our rapidly growing community and Dispute Management team. The Dispute Management team is responsible for resolving order disputes and facilitating returns in a timely manner.  This is a fundamental role on the Poshmark team, as the resolutions that are initiated by the Customer Care Associate directly affects buyer and seller experience on the platform.  The Customer Care Associate will tackle high volumes of complex buyer and seller disputes, with the goal of creating a fair and simple experience for users.

Responsibilities:

  • Review dispute cases filed by buyers
  • Respond to user support requests regarding dispute cases accurately and rapidly through email
  • Investigate all aspects of an order to assist in determining a resolution
  • Execute decisions to fairly resolve disputes following Poshmark’s return policies
  • Become familiar with top fashion brands and designers
  • Educate users on Poshmark return policies and guidelines
  • Gain knowledge of the Poshmark community
  • Engage with Poshmark users in a friendly, helpful, and patient manner via email
  • Help with administrative support as needed

Requirements:

  • B.A. or B.S. required
  • At least one year of customer service experience preferred
  • Passionate about community and customer service
  • Ability to spot inconsistencies and investigative nature
  • Strong decision making and problem solving skills
  • Endless patience and contagious positive energy
  • Excellent verbal and written communication skills
  • Flawless attention to detail and great organizational skills
  • A positive attitude with the ability to turn a negative into a positive
  • Believes that helping users is crucial to the growth and success of the company
  • Candidates local to SF/Bay Area preferred; No telecommuting positions available at this time
  • Knowledge and/or background working with designer fashion brands a plus

 ** Position is full time (40 hrs/week) at Poshmark HQ in Redwood City, CA.

Why Poshmark?

Founded in 2011, Poshmark is the largest social marketplace for fashion where anyone can buy, sell and share their style with others. Poshmark’s mission is to make shopping simple and fun by connecting people around a shared love of fashion, while empowering entrepreneurs to become the next generation of retailers. Recognized as the go-to shopping destination for millennials, Poshmark’s community of over two million Seller Stylists help shoppers discover the perfect look from over 25 million items and 5,000 brands. The company is backed by the world’s leading venture capital institutions including Mayfield, Menlo Ventures, GGV Capital, Inventus Capital, SoftTech VC, Union Grove Venture Partners, Shea Ventures and AngelList. For more information, please visit www.poshmark.com, or find us on Instagram, Twitter, Pinterest and Snapchat.

Here’s what we’ll set you up with:

  • Competitive salary and equity, based on experience
  • Fully sponsored health, dental and vision plans
  • A 13” MacBook Air
  • Work alongside world-class talent
  • Flexible Vacation / Paid Time Off Policy
  • Parental Leave
  • Healthy and exciting lunches and snacks offered daily
  • Personal Style Encouraged (or not, whatever you’re in to)
  • Opportunities for career growth and training
  • Fun company happy hours, parties, and offsite events

 

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