Carvana is hiring an

InContact Administrator

Phoenix, United States

ABOUT CARVANA….

At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”).

With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that our customers time and money.

For more information on Carvana and our mission, sneak a peek at our company introduction video!

 

WORKING AT CARVANA YOU WILL NOTICE THAT...:

You'll need to be a great communicator, a brand ambassador, and possess the know how to get the job done.

We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments. However, the pace is pretty quick around here, so you'll need to be prepared to keep up.

We also have Wacky Pants Wednesdays…so you’ll have to come correct here to compete with our CEO Ernie.

 

LOCATION:

Phoenix, AZ (Headquarters)

 

Specifically as an InContact Administrator, you can expect that….

You will provide daily administration and support of Carvana’s InContact platform including but not limited to managing multiple profiles and roles, website integration, call flow monitoring, skill/disposition maintenance, Softphone integrations, & potential new product enhancements.

 

You will work with management, strategic planning & development staff and end-users to create and manage complex studio updates, Proactive XS Dialers.

 

You will develop and create customized skills and dispositions.

 

You will manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing.

 

You will keep abreast of new Incontact features and functionality and providing recommendations for process improvements.

 

You possess experience designing custom scripts, softphone updates, reporting, skill prioritization, and agent proficiencies according to application requirements.

 

You will train new and existing users on how to use database applications.

 

You will keep application users informed about system functionality and enhancements.

 

You will provide application users with technical support.

 

You will log and track identified system problems through resolution.

 

You will create and maintain documentation on processes, policies, application configuration and help related materials for users as database applications are developed.

 

You will assist the IT department with the development of technical documentation of existing and future applications.

 

 

Enough about us….

 

You have a Bachelor’s degree.

You have 1+ years Incontact experience, Studio & Proactive XS experience preferred

You possess an understanding of relational databases and data integration tools

You have experience with programming languages such as SQL, JavaScript, HTML, Java, Apex

You have experience designing scripts, working with PBX systems, skills/ dispositions, and automated dialers. You possess excellent communication and analytical skills

You possess a close attention to detail

You have an ability to work independently, as well as part of a team, on multiple projects

 

What you can expect in return….

  • Full-Time Salary Position
  • Medical, Dental, and Vision benefits
  • 401K with company match
  • Access to opportunities to expand your skill set and share your knowledge with others across the organization
  • Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

Carvana is an equal opportunity employer.

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