Zynga is hiring a

Senior QA Manager

San Francisco, United States
Full-Time
Zynga is looking for an experienced Sr. Quality Assurance Manager with strong leadership abilities and excellent organizational skills. The candidate must have experience in resource allocation and estimates, change management, risk analysis and have an extensive background in consumer, gaming and Internet based software technologies. This person must be able to work in a fast paced environment and have previous experience managing medium to large teams of Quality Assurance testers.

Responsibilities:
- Define quality procedures in conjunction with operating staff
- Identify relevant quality-related training needs and delivering training
- Ensure procedures are properly understood, carried out and evaluated
- Supervise managerial and technical staff in carrying out tests and checks
- Bring together staff of different disciplines and driving the group to plan, formulate and agree upon comprehensive quality procedures
- Drive adoption of new tools and procedures across Zynga
- Review and adjust headcount allocations based on game needs and overall business priorities
- Define & drive best practices
- Drive, evaluate, implement, and standardize tools, process improvements, operational efficiencies
- Set expectations for vendor performance & metrics
- Drive operational improvements across the QA org

Required Skills:
- Bachelors Degree / Masters Degree
- Strong analytical and logic skills
- Excellent Communications Skills (written and verbal)
- 5-8 years QA Management experience, preferably in gaming or internet technologies
- 2-3 Years experience working with outsource partners, managing and maintaining the quality and budgetary requirements
- 3- 5 Years experience promoting quality achievement and performance improvement throughout the organization
- Maintaining awareness of the business context and company profitability, including budgetary control issues
- Experience working closely with Customer Service groups
- Experience working on Mobile products a strong plus

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