Blue Apron is hiring a

Customer Experience Analytics Manager

New York, United States

What We Are Looking For: We are seeking an experienced and motivated Customer Experience Analytics Manager to join our dynamic and high-growth organization. 


About the role

  • Optimizes CX resource forecasting based on demand planning, multi-channel volume and business projections across departments
  • Drives analysis of key business initiatives to measure success and impact to customers
  • Defines near and longer term strategy for analyzing customer feedback and measuring efficiency of CX operations
  • Transforms CX performance metrics and KPIs based on evolving business needs 
  • Identifies key customer trends and generates actionable insights for customer-focused initiatives
  • Defines business cases based on customer insights to drive key organizational changes
  • Manages strategic initiatives focused on enhancing customer experience

Requirements

  • Minimum of 5 years experience in an strategic/analytical role
  • Track record of success in forecasting and complex data modeling/analysis
  • Led analytical and operational teams focused on multi-channel strategies and customer experience
  • Managed fast-paced high-priority cross-functional initiatives
  • Expert in business case development and project management

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