PeopleDoc is hiring a

Customer Success Manager

New York, United States

PeopleDoc is on a mission to define a new generation of employee experience in the enterprise. Adopted by many of the world’s top companies, PeopleDoc’s cloud-based HR Service Delivery platform empowers employees to quickly and easily access relevant HR information while providing HR organizations with the tools to be more effective. 

 With offices in the U.S. and Europe, PeopleDoc currently serves more than 500 customers globally and was recognized in 2014 by Gartner as a Cool Vendor in Human Capital Management. PeopleDoc is fueled by innovation, backed by Eurazeo and Accel Partners, and positioned to become the leader of the HR Service Delivery space.

 

Our solutions:

* PeopleDoc HR Document Management

 * PeopleDoc Employee Portal & Case Management

* PeopleDoc HR Shared Services

* PeopleDoc Employee Onboarding

Responsibilities:

  • Proactively manage a portfolio of Enterprise customers once the implementation phase is completed
  • Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits, reports, events
  • Understand customers’ needs and priorities in order to optimize the use of their platform
  • Identify new opportunities: up-sell, cross-sell, additional training
  • Effectively communicate application features and product information for new releases and facilitate their adoption
  • Be the voice of the customer and provide internal feedback on how PeopleDoc can better serve our customers
  • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
  • Resolve billing and Support inquiries in a timely and productive manner
  • Coordinate small customer projects

Desired skills and experience:

  • Well-organized and excellent time management abilities
  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level
  • Exceptional oral and written communication skills and attention to detail
  • Bachelor’s Degree
  • Ability to travel (frequent client visits, primarily in USA)
  • Fluent in spoken and written English 
  • 2-3 years’ experience, ideally for a SaaS and/or HR services provider
  • Passion for digital and new technology

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