Pivotal Software is hiring an

Engagement Director

Chicago, United States


  • Facilitate cross-functional meetings (including developing agendas, facilitating discussion and tracking follow-up actions), between external customers & internal Pivotal teams
  • Drive outstanding issues to resolution
  • Synthesize disparate observations and data to provide objective assessment of account health
  • Assesses, clarifies, and helps validates customer needs on an ongoing basis
  • Identify upcoming business opportunities and success criteria and clearly articulate milestones and execution plan
  • Manage various internal relationships (e.g. account executives, executive sponsors, delivery teams, etc) and tactically orchestrate activities between groups to resolve issues and move program forward
  • Collaborate on a wide variety of business and technical documents
  • Understand what customers value and correspondingly what is needed for Pivotal to succeed in an account.   

Key Skills:

  • Communication:
    • Ability to understand and communicate technical concepts to business stakeholders- e.g. translating the use of cloud-native platforms to drive business results and impact on workforce
    • Delivers clear messages when speaking using appropriate verbal and nonverbal communication
  • Facilitation and presentation skills, including the ability to run groups of up to 20 plus
  • Initiative and Problem Solving:
    • Actively seeks solutions to problems before being asked or directed.
    • Able to exercise good judgment by making timely and effective, well-informed decisions.
    • Experience working under deadlines and multiple projects
    • Ability to use negotiation skills to constructively resolve differences and ensure an integrated solution is presented to the client
    • Analytical and conceptual thinking
  • Teamwork:
    • Collaboration and effectiveness working in a cross-practice forum
  • Adaptable and flexible: Ability to adapt to changing work environments, work priorities and organizational needs.
  • Alignment with Pivotal’s core values of Be kind, Do the Right thing, Do what is right



  • Bachelor’s degree in business administration, computer science, engineering, or similar field of study preferred
  • 10-years of program management, or equivalent business experience


Location: preferably near customer account(s) to allow for frequent on-site coverage.








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