CloudLock is hiring a

Technical Support Specialist

Waltham, United States
Full-Time

CloudLock, now part of Cisco was launched in 2011 with one simple goal in mind: to transform cloud security into a business enabler. From that initial goal, we’ve built out a unified cloud security fabric that helps organizations protect their sensitive data in public cloud applications such as Office 365, Salesforce, Dropbox, Box, ServiceNow, Google Apps, Third-party connected and other apps.

We’re a highly motivated team headquartered in Waltham, Massachusetts with remote offices in London and Israel. The cloud is our passion (no servers allowed) and cloud security is our mission. If you’re as enthusiastic about this technological paradigm shift as we are, we want you on our team.

What makes CloudLock stand out:
#1 fastest growing security product company in the U.S. (Inc. Magazine)
#1 fastest growing technology company in Mass. (Inc. Magazine)
#1 Cloud Computing Startup to work for in the U.S. (Forbes Magazine)
#93 fastest growing company in the U.S in the Inc. 5000 (Inc. Magazine)

Responsibilities:

As a Technical Support Specialist you’ll have a crucial role in helping our customers achieve success by managing relationships and responding to their questions and service requests. You aren’t afraid to get your hands dirty to tackle any issues with the product, and you’ll work very closely with the Engineering team to prioritize and resolve support issues. You’ll also interact with the Product Management team to build a solid ongoing understanding of customer needs, core requirements and trends in product usage.

Customers contact us for support in various ways. We use tools like email, phone calls, and Google Hangouts and GoToMeeting to assist customers, and we track all of our activities in our case management system. Technical Support Specialists collaborate internally within the team and with engineering, and work alongside and learn from individuals who will help you troubleshoot issues that may arise.

Other jobs at CloudLock