Pivotal Software is hiring an

Associate IT Support Engineer

Washington, United States


Pivotal is a software company that uses its cutting edge development methodology, next-generation cloud platform, and big data analytics to accelerate digital transformation for the world's largest enterprises and most admired brands. At Pivotal, we enable companies to innovate by employing an approach focused on building software.

Our 2,000+ employees across 17 offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each and every project, and are guided by a purposeful mission—to transform how the world builds software.

Associate IT Support Engineer

Pivotal IT seeks a support and hosted systems guru who likes people as much as they like the command line. Do you take great joy in a smoothly running office? Does a complicated technical issue fill you with troubleshooting glee? We want to meet you. Is discovering something you don’t know exciting? Awesome. We’ll learn it with you.

What does Pivotal do?

We want to transform the way the world builds software. We’re building a Pivotal suite of software and services to let everyone, from big to small, create great software of their own.

What does Pivotal IT do?

If it has a MAC address, it’s ours. We keep things working so that everyone else can focus on what they do best. We value personal communication over documentation, time over money, and good enough today over perfect next week. When we want a hand we pair and learn. Got it well in hand? Get it done.

What do we need from you?

Our Washington DC office is growing fast and we could use a hand keeping it, and some of the company’s primary systems, running smoothly. Your job will become as big as you make it. The prime directive is: do the right thing, do what works, and be kind. We want you to help us do that.

What do we work with?

We’re an Apple shop, but some people will be on Windows or Linux instead of Macs. If you’ve got background in all three, we’re stoked. If not, we'll teach you. We deal with mobile of every stripe. As few printers as possible. We love Google Apps and Zendesk. We keep as many services hosted as we can. You’ll also have the chance to work with cool stuff like Casper Suite, OS X Server, Okta’s SSO, and ESXi, but you don’t need to be familiar with those now.

What’s a typical day look like?

Hot breakfast shows up at 8:30am. After we eat, we get together for a chat on what’s happening that day. We all stand up to keep it quick. Once you hit your desk, it’s up to you. What looks important? What do you want to work on alone? What do you want to pair on with one of the other team members? What do you want to kick to someone else? You have a lot of latitude in deciding how to do your job. If you work here, we trust you.

Qualifications and factors for success:

● 2-5 years of technical Helpdesk or equivalent experience, including supporting an Apple environment

● Ability to configure ports and carry out basic telecom and network troubleshooting.

● Demonstrates ability to plan and document projects.

● A focus on end-user satisfaction over technical perfection

● Personable and presentable demeanor, consulting experience highly desirable

● Demonstrated ability to communicate at all levels of technical expertise and seniority,

inside and outside the organization, both verbally and in writing

● Ability to lift 50lbs.

Pivotal is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

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