Pivotal Software is hiring an

Office Director (Pivotal Labs San Francisco)

San Francisco, United States


To drive a healthy business and culture within a Labs office.

Position Description/Pitch

Pivotal Labs has seen tremendous success with its focus on enablement and company-wide transformation projects.  As Labs evolves and grows, we're looking for leadership to guide and manage an office and support a surrounding region.

The Office Director role will incorporate leading Agile, Lean, and User Centered Design methodologies to sell and execute on world-class product development.  He/She will be critical to expanding and supporting the team of amazing Pivots at Pivotal Labs, and help shape our thought leadership in the product development space.  This is a full time role.

Major Areas of Responsibility

  • Work collaboratively with Labs Executive leadership to define and reach targets such as revenue and utilization
  • Partner with Sales and R&D teams to drive adoption of Pivotal software products, as measured by project-level adoption and product bookings
  • Partner with recruiting organization to define strategic approach to recruiting and support appropriate growth
  • Manage a local leadership team consisting of associate directors and managers
  • Support a team of client liaisons (CL) for engagements you are responsible for:
    • Scale agile to work in parallel across many clients and many teams
    • Set-up clients and teams so that they can operate with a high degree of autonomy and self-organization
    • Set and manage client expectations
    • Stay updated on project health
    • Play an active role in getting a project to a healthier place when not healthy
    • Check in on project team morale
    • Keep relevant client and Pivotal stakeholders updated on current status
  • Ensure quality and best practices across all projects
    • Manage staffing of team members on projects in collaboration with CLs
    • Manage and communicate status of projects, gathering intelligence via Client Liaisons, clients, and Pivots for all teams
  • Develop and maintain a healthy team by ensuring local management team has guidance and
    • Manage office leadership team and coach reports based on 360 feedback and professional development plans
    • Identify and support career development opportunities
    • Promote Balanced Team at Pivotal: integrate and enrich development, product design, product management, and data science cultures internally
  • Work effectively with the sales organization and ensure office leadership is qualifying sales leads and supporting Sales organization in closing business
    • Advise all salespeople on how and when to sell product development services
    • Create and negotiate proposals and SOWs
    • Actively recruit and own relationships with Startup leads
    • Keep relevant CRM systems updated (Salesforce, etc.)
    • Represent Pivotal Labs in scopings, sales calls & follow ups
  • Work effectively with the larger Pivotal Customer Success Organization (CSO) to ensure a consistent and supportive approach to client relationships.
  • Have a deep understanding of the value add of our Product offerings and a cursive knowledge of their technical aspects.  Understand where our Products can help customers and provide feedback to the Product teams on how our solutions can evolve.
  • Reach out and represent Pivotal to relevant communities, and lead the conversation around our ideas and practices via blog posts, meetups, and conferences.

Desired Skills/Experience:

  • 3+ years prior experience running a business and working directly with clients in a delivery role specifically with a PM/Design/Engineering background
  • Preferred experience working in a similar role with a consultancy or organization
  • BA/BS in Computer Science or related field, or equivalent experience
  • Industry experience a plus

Success Criteria

We'll know an Office Director is successful when:

  • the office leadership is effectively empowered
  • Pivotal leadership has a clear understanding of the office’s health
  • projects are well scoped and appropriately staffed
  • the office is meeting its utilization and profitability goals
  • they successfully balance short- and long-term decision factors
  • they successfully balance local, regional and organizational decision factors
  • Pivots are exhibiting professional growth
  • techniques for integrating best practices into agile teams are evolving and spreading
  • retention is in a healthy place, as advised by the HR office and company-wide norms
  • people feel excited about and proud of Pivotal Labs' practices

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