Grovo is hiring an

IT Administrator

About Grovo

Grovo is reimagining learning for today’s teams.  The workplace learning company combines beautiful technology, engaging content, and hands-on advisory support to deliver a better way to learn at work. The heart of Grovo’s approach is microlearning -- bite-sized video lessons, exercises and real-world practice delivered in the right way, at the right time. From digital skills to leadership training, Grovo teaches employees the behaviors to be extraordinary at what they do, on a platform that learners and trainers love.

Founded in 2010, Grovo has delivered more than 9 million learning moments at organizations in over 190 countries. Its own culture of learning has earned the company the #2 spot on Fortune's Top 100 US Greatest Places to Work, as well as "Best Place to Work" by Entrepreneur Magazine, Crain’s, and Internet Week. The team is headquartered in midtown Manhattan with a second office opening soon in the Bay Area. Grovo has raised venture financing from some of the world’s best investors, including Accel Partners, Greg Waldorf, Costanoa Venture Capital, SoftTech VC, and Vayner Capital. Learn more at www.grovo.com.

About the role

The IT Manager is responsible for the installation/configuration, operation, and maintenance of internal systems hardware, software and telephony. This is an opportunity to set the future vision of IT at the company, as it would be the inception of an in-house IT position. The IT Manager will support and implement the essential technologies necessary for our daily operation. This individual must ensure that uptime, performance, resources, and security of the systems he/she manages meet the needs of our entire operation. The IT Manager is responsible for planning, directing, managing and overseeing all of Grovo’s internal IT activity and operations.  This person will develop an Information Technology strategy that supports the company’s mission and core objectives as we scale to multiple offices across the country.

Essential Functions

This is a full-time, salaried position. You will be responsible for supporting an entire IT infrastructure consisting of roughly 120 users. The following will be expected of the position:

  • Troubleshoot daily IT issues through JIRA- Phones, computers (primarily Mac and some PC), printers, and track key KPIs
  • Manage onsite PBX and VoIP system (we’re moving to a fully cloud-based system later this year)
  • Manage internal networking
  • Collaborate with cross-functional departments to address inefficiencies with creative solutions
  • Support A/V needs for company-wide presentations and events
  • Work closely with IT vendors and internal finance team to optimize quality of IT equipment while maintaining budget
  • Communicate important IT implementations and updates to the entire company, through thoughtful and concise emails
  • Be an active member of the security team and apply IT knowledge to our defined security controls, while assisting with policy enforcement
  • Take ownership of the internal IT room and wiring, and perform updates as needed

Professional Requirements

  • Bachelors degree (4-years), with a technical major, such as engineering or computer science
  • 5+ years IT Management experience
  • Strong understanding of TCP/IP networks (switches, routers, firewalls, load balancing, LAN/VLAN, VOIP, etc)
  • Experienced in all major operating systems (Mac OS, Windows, UNIX)
  • Experience with Cisco managed switches and other Layer 3 devices
  • Strong understanding with WLANs, specifically Cisco Meraki
  • Cabling experience is a plus
  • Customer-focused, personable, professional and detail-oriented
  • Ambitious self-starter who is able to tackle issues independently
  • In-depth experience with Atlassian JIRA, ServiceDesk, Confluence, and Google Apps for Work
  • Strong writing and verbal skills - ability to explain technical items to the layperson quickly and efficiently
  • Strong troubleshooting skills and proven ability to use the tools at hand to research and resolve problems
  • Being able to think quickly on your feet, while being thoughtful in your solutions
  • Experience troubleshooting A/V setups for video conferencing including Google Hangouts
  • Familiarity with MDM (such as JAMF Casper, Meraki, etc) Adobe CC, Microsoft Office Suite

Preferred

  • Experience working at a growing, venture-backed startup
  • Ability to deal with fast-paced, high-pressure environments
  • Ability to troubleshoot without assistance from a Senior Engineer
  • Ability to work after hours and on weekends, as needed
  • Outstanding customer service and troubleshooting skills

Why Grovo

  • Competitive base salary
  • Employee stock options
  • Time off when you need it - unlimited vacation days!
  • We pay 100% of employee and dependents insurance premiums -- medical/dental/vision
  • Employer paid life insurance and short-term disability
  • Free membership to OneMedical for employees and dependents
  • 401-k match
  • Pre-tax benefits such as commuter savings and flexible spending account
  • Excellent 100% paid maternity and paternity leave
  • Full in-office gym and personal training sessions with in-house Health Director
  • Free nutrition and ergonomics classes
  • Standing desks
  • Mac or PC - you choose!
  • Fully stocked kitchen and regular Happy Hours
  • Full event space and 360 degree views of Manhattan
  • Manicure and shoe-shining on Fridays
  • Company and team volunteer days
  • The opportunity to work at the'Best Place to Work' as voted by Entrepreneur Magazine, Crain, and Internet Week, as well as Fortune 100’s #2 Greatest Places to Work in the US!

 

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