Twilio is hiring a

Product Launch Specialist

San Francisco, United States

We are challenging the status-quo in a $3 trillion market. Every day, Twilio product marketers help migrate communications from its legacy in hardware to its future in flexible, integrated software.

About the job:

The Product Launch Specialist owns the first impression of every new product. Partnering with the Product Marketing team, this role will bring the broader marketing org together to launch new products with speed and quality.


  • Launch Planning: Partner with Product Marketing to figure out best activities to achieve launch goals and document the launch plan.
  • Project Management: Take a bigger picture view on each launch by highlighting priorities, tracking dependencies and ensuring tasks are completed on specified timelines.
  • Positioning Reviews: Validate that all customer-facing content has a clear & consistent message, it’s audience appropriate and achieves the planned goal.
  • Reporting: Conduct cross-team post-mortem and track launch metrics.


  • Technical Curiosity: You want to understand what really makes a product tick. Maybe you’ve worked for an enterprise software, SaaS, telecom or web services company. Maybe you have a degree in Computer Science. Maybe you just geek out on the side.
  • Business Acumen: You have examples of how you understand the customer and the market opportunity. It’s easy for you to share examples of analysis you’ve done to grow a business.
  • Creativity: You love to tell a story. Be sure to tell us about a technology product.
  • Project Management: You get a thrill from completing projects that involve many people and teams. We’d love to hear how you do it.
  • Work Experience: 5+ years of experience, or an MBA, or experience running your own business.

Bonus points:

  • You understand the global telecommunications provider ecosystem.
  • You understand the developer and know the tools and experience that developers crave.
  • You've worked with technology products that have targeted developers with cloud-based services.
  • You've worked with technology products that have targeted enterprises via direct, online, and channel strategies.
  • You have a good understanding of Twilio's value prop and the apps that have already been built. You can build a Twilio app yourself.

About us:

Twilio makes communications easy and powerful. With Twilio's platform, businesses can make communications relevant and contextual by embedding real-time communication and authentication capabilities directly into their software applications. Twilio gives businesses the ability to innovate, prototype, create, and connect with their customers at the right time and in the right way. Founded in 2008, Twilio is a public company based in San Francisco, California with other offices around the world.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. #LI-POST

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