Envato is hiring a

Level 2 Help Officer

Flinders Ranges, Australia
Remote

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  • Remote customer service role, focussing on problem solving and dispute resolution
  • Join our thriving global, online business, named one of the Best Places to Work in Australia
  • Full-time Remote contractor role working as a part of a larger global remote team

 

Headquartered in Melbourne, Australia, Envato is the leading marketplace for creative assets and creative people. 

With more than 270 staff and contractors worldwide, we've helped a community of creative sellers earn more than $400 Million. Millions of people around the world choose our marketplace, studio and courses to buy files, hire freelancers, or learn the skills needed to build websites, videos, apps, graphics and more. 

Recently, JobAdvisor awarded us the title of Australia's Coolest Company for Women and we were named as one of the Best Places to Work in Australia in the 2015 & 2016 BRW Awards.

You might be surprised to know that not only do we run some of the biggest websites in the world; we’re also growing really fast!


What you’ll be doing

Reporting to the Help Team Leader, you will utilise products and systems knowledge, and your superstar customer service skills to champion a great customer experience! You will be called to help our amazing community of creative customers in troubleshooting and resolving their enquiries. You will achieve these outcomes in line with Envato’s Values.

You’ll be working remotely in this role, so time management and the ability to work autonomy is essential to ensure deadlines are met and the customer has a wiz bang experience. We require someone to be flexible with their working hours, for meetings and training, due to the difference in time zones across the team. There will also be regular weekend work.

We use Slack and Google Hangouts to communicate and keep in touch with our teammates around the world, as well as with the HQ staff based in Melbourne, Australia. Because of this, a high level of written communication is a must, as well as a keen understanding of the nature of online interactions.

To be successful in this role, you must have experience in a similar customer service role and preferably experience working remotely and within the tech and/or intellectual property industry.  

We are looking for a motivated and flexible individual who lives and breathes the Envato’s Values.
 

What we’re looking for

  • Ideally 3+ years’ experience in similar environment /role
  • Strong customer service focus, attention to detail and positive solution-focussed approach
  • Experience working in a remote environment. Self-motivated and driven
  • Knowledge of common help desk/ticketing solutions
  • A love for a challenging environment which will encourage you to think outside the box
  • Excellent time management, prioritisation skills and flexibility to deliver in a fast paced environment
  • Great communication and conflict resolution skills, and ability to adapt to the audience/scenario
  • Experience using web based communication software, Including Google Hangouts and Slack
  • View for constant process improvement
  • Experience in an IT / online company desirable
  • Apart from a caring, positive and passionate approach, things can change pretty fast around here, so you must be prepared for adventures into new and unexplored territory!
  • Ability and willingness to work weekends


What we offer

  • A fantastic culture of creatively minded, hard working people who are passionate about Envato and being part of its growth and success
  • Flexible working conditions – we want you to love your work but also your life outside of Envato
  • We actively work on creating a safe, inclusive environment free from discrimination
  • A fast paced and progressive environment where everyone has regular interaction with teammates and Envato community members from all over the world!
  • Read more from our staff about why they love working at Envato by visiting www.envato.com/careers/top-5 and www.jobadvisor.com.au/envato


Just a few more details

  • This will be a work from home position
  • You will require regular and secure access to a modern computer (Mac or Windows) with a fast and reliable internet connection
  • You will be hired as a full time, contractor
  • We are happy to consider people globally, outside of Australia
  • We can be somewhat flexible with interview times, we expect that most interviews will take place during Melbourne (Australia) business hours


Who should apply?

We care deeply about diversity at Envato, and welcome applicants of all types, and from all backgrounds. If you think you have the skills and experience needed for this role then we'd like to hear from you. We are not currently accepting applications for this role from people based in Australia.

What next?

Submit a cover letter, an up to date copy of your resume and answers to the below questions. Good luck!

 

          

 

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