Tinder is hiring a

Helpdesk Engineer

Rolling Meadows, United States

Tinder is looking for an IT Helpdesk Engineer to help own the internal IT helpdesk function for our rapidly growing team. You will identify opportunities to enhance the end user experience, manage workflow in the ticketing system, and provide escalation support to maximize stakeholder satisfaction.

Primary Responsibilities

  • Provide leadership to ensure outstanding technical service to all external and internal customers.
  • Help oversee requests, incidents and problems, and determine root cause of issues and communicate appropriately to internal and external stakeholders. 
  • Deliver hardware and software support, including the installation of new software and updates when required.
  • Assist in managing the relationship of all IT suppliers, vendors, consultants, and other experts.
  • Forecast IT requirements, prepare annual budgets, and administer funds according to budget approval. 

 

Required Skills/Experience

  • Minimum 3+ years of success helping manage a Help Desk environment.
  • Proven technology and team leadership experience, having previously operated in a high-performance business environment, maintaining a culture of entrepreneurship and extreme productivity.
  • Demonstrated ability to analyze and understand trends in the technology industry in order to select hardware and/or software solutions to meet current and future demands of the organization.
  • Ability to lift 50 pounds

What's in it for you:

  • Be a part of an early stage startup with incredible growth opportunities.
  • Comprehensive health coverage, competitive salary, 401(k) match and meaningful equity.
  • Unlimited vacation and flexible working hours.
  • Daily catered lunches, endless snack supply, kombucha, cold brew and a variety of beers and wine on tap.
  • Basketball court, ping pong, yoga and fitness classes, and many other fun activities
  • Holiday celebrations, beach parties, happy hours and more.
  • Fully customized computer equipment to fit your needs.
  • Amazing office space in West Hollywood within walking distance to bars, restaurants and more.

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