Agoda is hiring an

Operations Admin - Shanghai

Shanghai, China

Role Purpose:

An Operations Admin will support accommodation partners in operations, activation and reporting related tasks in management of short term projects including to optimize pricing, availability and content competitiveness of Agoda and ensure accurate upload of relevant data and content. The position will be based in Shanghai, China.

Responsibilities of the role:

  • Update and maintain rates, availability and content accurately and use Agoda systems to their full potential and follow set escalation processes efficiently
  • Identify, prioritize, contact, fraud validate and activate new accommodation properties effectively
  • Be involved in regular audits of YCS configuration to ensure that Agoda.com is displaying relevant and correct content
  • Regularly run reports and track progress on KPIs and other project related activities and share results with manager and/or team
  • Assist operations team with project tasks to improve efficiencies between inter departments and markets
  • Provide strong communication to increase operational efficiencies within operations team, and inter department workflows
  • Ensure good and pro-active team work with colleagues and superiors
  • Share and seek out best practices and knowledge
  • Identify and resolve operational issues
  • Assist with training materials for external and internal users

Qualifications/Experience:

  • Bachelor or equivalent degree required
  • Fluent in English & Thai speaking and writing
  • Basic computer and MS Excel skill
  • You should be eligible to work in Thailand

 

Competencies/Skills:

 

  • Strong problem solving and prioritization skills
  • Strong analytical and interpersonal skills
  • Adaptable to new technologies, quick learner
  • Team player, professional “get it done” attitude and work ethic
  • Strong attention to detail
  • Energetic and driven personality
  • Adapts well to and is energized by change

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