Datanyze is hiring a

Customer Support Representative

Sankt-Peterburg, Russia
Full-Time
Datanyze is a fast-growing company backed by Google Ventures and some of the world's top VC’s. With headquarters located in Silicon Valley, we are now opening up our first office in St. Petersburg!
We are looking for ambitious, hardworking people to join the company.

You will have the opportunity to work for an American company, learn new skills, and contribute to an exciting product! Our mission is to empower modern sales and marketing professionals to make smarter data-driven decisions.

This position is open for candidates residing in St. Petersburg, and willing to work in different schedules including night shifts and weekends (within 40 h a week).

About You
You understand the only reason we exist as a company is to make our customers successful. You are excellent at managing a significant volume of activities and working with a team to solve problems that help our customers get the most out the Datanyze solution.

Responsibilities
Manage incoming requests from customers, assist in the verification of problems they describe, and collaborate with our team to identify solutions. Help customers with their requests for information
Work closely with our Customer Success team in Silicon Valley
Respond to the customer so that they can understand that we are addressing their problems or questions
Understand customers needs and help them discover how our product can meet those needs

Must-haves
Excellent writing skills in English
Amazing organizational skills
Ability to understand our business applications
Presenting yourself in a professional and friendly manner with a willingness to assist
Passion for working on something to drive to a solution
Detail-oriented mentality
Proficient knowledge of MS Excel / Google Apps (Spreadsheets)

Nice-to-haves
Customer service experience
Database management experience
Startup experience

What we offer
Opportunity to gain hands on experience at a high growth startup
Atmosphere of self-motivated co-workers
Trust - within the teams and from the management
Job security - we are not affected by political events in Russia
Comfortable office in downtown
Medical insurance
Free lunches and parking
Lack of bureaucracy and corporate policies
Quarterly bonuses

**Please be sure to include an English CV and Cover Letter when applying to this role

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