Sony PlayStation is hiring a

Product Owner, Business Intelligence Services

San Mateo, United States

Recognized as a global leader in interactive and digital entertainment, Sony Interactive Entertainment (SIE) is responsible for the PlayStation® brand and family of products and services. PlayStation has delivered innovation to the market since the launch of the original PlayStation in Japan in 1994. The PlayStation family of products and services include PlayStation®4, PlayStation®VR, PlayStation®Vita, PlayStation®3, PlayStation®Store, PlayStation®Plus, PlayStation™Video, PlayStation™Music, PlayStation™Now, PlayStation™Vue, PlayStation®Original and acclaimed PlayStation software titles from SIE Worldwide Studios. Headquartered in San Mateo, California, SIE is a wholly-owned subsidiary of Sony Corporation and has global functions and regional headquarters in California, London and Tokyo. 

Product Owner, Business Intelligence Services (BIS)

San Mateo, CA


With over 120 Million customers in 109 countries, Sony Interactive Entertainment is committed to using data to understand The Players: our customers, better than anyone else. Using the amazing networked power of PlayStation®4 and our other PlayStation systems we learn how they use them for gaming, and also how they use the networked services like streamed games, music, video and TV, how they pay, and how we can improve their customer experience. We work with games developers, marketing, R&D, PlayStation®Store, and many other parts of Sony to constantly improve our customer experience and maximize our business potential.

The Business Intelligence Services (BIS) team has grown rapidly over recent years in response to an increasing need for the business to leverage data to inform and shape key decisions, and to identify new opportunities. Currently there are over 100 staff within the BIS team, split between London and California, made up of high quality BI and data professionals covering BI architecture and platform support, data processing, insight reporting, predictive analytics, scrum masters and product management

Due to team expansion BIS are looking to recruit talented, highly driven individuals who have excelled in previous roles and are looking for a new challenge in a dynamic and rewarding environment.

Product Owner, BIS– Media Team

You will act as the Product Owner for the Media Scrum team. This team is responsible for reporting on customer behavior across the Playstation Network Services (PlayStation®Plus, PlayStation™Video, PlayStation™Music, PlayStation™Now and PlayStation™Vue).   From exposing core subscription metrics to tracking usage to ingesting key metadata elements from internal and external sources, the team enables insight into some of our fastest growing and most complex components of the Playstation ecosystem. 

Your role in the team is to work with the Product Managers from BIS and other teams in SIE to understand and take in their requirements, turn them into deliverable stories and oversee their delivery within the team.

Product Owner Responsibilities

  • Within an agile delivery environment, perform Product Owner role: Engage and work closely with other Product Managers and key business stakeholders to understand business requirements and decompose them into user stories.
  • Engage and collaborate with development scrum teams to ensure sufficient elaboration and understanding of business requirements exists, ensuring that BI delivered meets business expectations.
  • Build relationships with users and stakeholders to understand their business areas and help BIS to develop product roadmaps and strategies that will add additional value to the organisation as a whole.
  • Act as an ambassador for BIS; maintain and enhance BIS reputation and profile within the business by building strong relationships with stakeholders and positively contributing to BIS delivering the highest possible value from people and technical resources available.
  • Contribute to training and education of BIS stakeholders in your subject matter areas.
  • Be a key influencer and supporter of an agile delivery style within the scrum teams as well as to the wider business.
  • Some travel will be required, usually to SIE offices in San Diego and San Francisco and occasionally London.

Skills Required (essential):

  • 3+ years’ experience working as a product owner, product manager, business analyst or project manager with a proven track record of delivering high profile, business focused solutions in a fast paced environment.
  • Be able to capture requirements from Product Managers and interpret and articulate these requirements to development teams.
  • Have an awareness and appreciation of business intelligence principles and its value within an organization such as Sony.
  • Skills to perform technical data analysis (SQL, DB query tools, etc.)
  • Awareness and appreciation of the principles of Agile delivery styles and methodologies.
  • Ability to lead teams of up to 9 developers within the Agile team structure.
  • Strong business acumen, bias towards data driven approach and be sufficiently comfortable with numbers to be able to effectively present business justification for new features.
  • Ability to thrive in a dynamic environment and contribute to ongoing organizational improvements regarding delivery of BI in addition to your ‘day job’.
  • Ability to engage at all levels from senior stakeholders in the business to developers.
  • Excellent written/verbal communication and facilitation skills.
  • Ability to work effectively and professionally with cross-functional teams worldwide.
  • Ability to multitask and context switch between low level detail and the ‘bigger picture’.
  • Bachelor’s degree in Computer Science, related or equivalent.

Skills Required (desirable):

  • Experience working in a consultancy role/environment where flexibility and adaptability as an individual are critical.
  • Experience delivering large/complex business intelligence solutions.
  • Experience of working within an agile team either as a product owner, product manager, project manager or scrum master.
  • Awareness and appreciation of the principles of SAFe (Scaled Agile Framework).
  • Recognised project management or business analysis qualification.
  • Knowledge of BI and data technologies including MicroStrategy, Tableau, Adobe Analytics, Netezza, Hadoop, Ab Initio, Talend, etc.

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category. 

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

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