Agoda is hiring a

Global Technical Support Engineer / New York Based

New York, United States

Agoda is looking for a Global Technical Support Engineer / USA Based 

 

Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior IT infrastructure, and world class talent to bring it all together. Are you interested?

 

Agoda’s IT department is a fast-paced environment where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it.

 

For our team in NYC - USA, we are looking for candidates with Desktop and Office Infrastructure support and troubleshooting experience. Information Technology is Agoda’s core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment.

 

Do you have what it takes?

  • 5 years’ experience in supporting office and desktop infrastructure.
  • Ownership, you look for solutions and do not pass on problems.
  • Customer Service minded, all the way.
  • The desire to keep up with the latest technologies and stay ahead of the curve.
  • Great communication and interpersonal skills; a good sense of humor is always a plus
  • Must be a team player.

 

Responsibilities:

  • Supporting our global end-users in day-to-day hardware and software setup, installation, configuration and problem troubleshooting.
  • Owning all aspects of the local office support. Infrastructure and Desktop.
  • Supporting the Data Center tasks as and when needed.
  • Building laptops and setting up workstations.
  • Maintaining and tracking IT inventory.
  • Use Active Directory tools to manage user accounts.
  • Use Kace asset tracking system to manage company assets.
  • Use Servicedesk to manage daily tasks.
  • Willing to travel, work shifts and do on-call.
  • Ability to work independently and as a team player.

 

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