MyFitnessPal, creators of one of the most popular mobile apps in the world, is looking for an experienced, customer-focused, and action-oriented Customer Care Specialist to join our growing Customer Happiness/Tech Support team. With responsibility for delivering polite, accurate, and timely responses to all member concerns, you will work with your own and other teams to ensure each of our members has an exceptional experience using MyFitnessPal.
Address tech support and other customer concerns via email and social media posts
Collect and communicate user requests to help shape the future of MyFitnessPal
Escalate trending issues to engineering and product teams to ensure technical issues are promptly resolved
Provide feedback to peers and supervisors to promote a positive work culture
Collaborate with your team to ensure team goals are met daily
3+ years in customer service
The ability to type 60+ words per minute
Excellent writing skills
General Computer/Tablet/Smart Phone Knowledge
An extremely flexible schedule including weekend and evening availability
The ability to learn on the fly and adapt to change
A team-oriented, peer-positive attitude
Dedication to customer satisfaction
The ability to work in our San Francisco office at least one day per week
Familiarity with another language is a plus, but not required
*We are only considering local applicants for this role*
This job opening has been filled or removed by the company.
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