About Rent the Runway
Described by Forbes as “Tech’s Next Billion Dollar Star” Rent the Runway is set to disrupt the $1.7T Global Fashion Industry by ensuring that rental is a habitual, convenient, daily part of getting dressed. We believe that every woman in the U.S. and soon every woman in the world, should have a subscription to fashion that is powered by a mobile-first experience, aided by top-notch customer service and serviced by omni-channel capabilities. We also believe that fashion is an industry that should be democratized by giving everyone access to the real thing and the associated feelings of self-confidence that comes with. Since our launch in late 2009, we have raised over $125MM and built a transformative business model, proprietary technology all coded in-house, a unique reverse-logistics operation and one of the most beloved brands on earth. 6MM women in the U.S. are members of our community - many have used Rent the Runway for some of the most important events in their lives. We have also launched a foundation to support female entrepreneurship and help women build scalable businesses. There is a revolutionary spirit in our founding DNA that permeates to our culture today; Our team is smart, aggressive, entrepreneurial and ready to continue challenging old systems and rewriting new rules.
Customer Experience (CX) Strategy is responsible for improving and optimizing the overall RTR customer experience - from the first time a customer hears about RTR, to their first (and second, and third) rental, to the service they receive throughout their order, all the way through the impression they have of RTR post-rental. This role will inform key business decisions like staffing, channel optimization for issue resolution, investment in new customer tools and technologies, and user enhancements to our service. It also provides important context to our business leaders about the performance and development of our various customer outreach initiatives and strategies.
As a CX Strategy Analyst, you will be responsible for driving strategic projects across all aspects of the RTR customer journey. You will be expected to marry analytical rigor with creativity to identify and deliver insights that impact key stakeholders. Your work will be high-impact, cross-functional, and directly influence key RTR business goals.
This role is a mix of customer experience, analytics, and strategy development. Key projects and responsibilities will include:
This job opening has been filled or removed by the company.
Try one of the other jobs at Rent the Runway.