Rent the Runway is hiring a

Quality Assurance Team Lead

Secaucus, United States

Title: Quality Assurance Team Lead

Reports to: Quality Assurance Manager

Location: Secaucus, NJ

 Responsibilities

  • Lead a team of QA Associates by setting a good example (role model) - behavior consistent with words
  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
  • Teach, coach and develop employees to provide customers with the best service possible
  • Coach employees to improve warehouse quality assurance and manage the daily operations of the QA according to RTR guidelines, service and quality standards
  • Ensure the department workload is organized and items are completed by date promised
  • Collaborate with manager and other partners to ensure established processes and practices are followed
  • Provide Regular Feedback (Weekly and Monthly)
  • Manage deactivation (Damage Salable and Out for Repair)
  • Test potential hires and rate their performance
  • Answer emails
  • Monitor Attendance
  • Adjust time punch on ADP
  • Help in monitor Unit Priority
  • Login Metrics information

Qualifications

  • 1-3 years supervisory experience
  • Ability to work a flexible schedule based on department needs
  • Hands-on, "get-it-done" attitude; comfortable taking ownership and executing when it’s needed;
  • Must also be able to adapt quickly and make changes in short period of time in start-up environment;
  • Proactive and collaborative approach; service-oriented ;
  • Detail-oriented and ability to multi-task;
  • Strong communication, interpersonal, and listening skills;
  • Basic computer skills (MS Office Suite Excel, Word etc)

 

 

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