The Team Lead, Account Management is responsible for delivering the Refinery29 “white glove” service to every brand partner. This is a critical role within the most high performing sales organization in the digital media business. The Team Lead, Account Management will be focused on inspiring and developing a growing team, packaging and monetizing new and existing products, leading our shift from standard ad banners into more complex offerings including video, mobile, experiential and social platforms. The ideal candidate will and have a background in understanding and solving complex marketing challenges for brands with an obsessive focus on customer service.
What you'll do:
Recruit, lead and develop the West Coast Account Management team, responsible for flawless execution of media plan packaging and pricing, campaign execution and post-campaign analysis
Responsible for reviewing all pre-sale media plans before they’re submitted for client review
Help to establish and promote best practices / streamlined processes to ensure excellent collaboration (internally) and superior client support and communication (externally)
Assist with the development of new pricing and packaging strategies designed to reduce dependency on ad impressions and accurately capture the value of custom content creation
Identify new business opportunities and case studies based on analysis and feedback of tent pole campaigns
Work with finance to accurately forecast revenue, including both media and custom programs, and with the legal department to proactively work through potential hurdles
Lead the strategic planning of all large scale, upfront commitments for top Tier 1 West Coast clients
Meet regularly with other department leads on west coast (Sales, BE) to identify the needs of the business
Work with other Team Leads to build a team of culture and positive work environment
Bachelor’s degree from an accredited college or university
Minimum of 5 years experience in digital planning, ad sales, account management or similar
Experience and ability to lead and manage a team
Ability to think critically and possess strong organizational skills
Must be a self-starter with the ability to handle multiple projects, prioritize work assignments, meet deadlines and work independently in a fast-paced environment
Strong communication skills to work with internal cross-departmental teams and clients
Exceptional communication and organizational skills
Must be extremely detail oriented
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