Credit Karma is hiring a

Community & Social Care Manager

San Francisco, United States
Full-Time

As the Community & Social Care Manager, you will create and lead the Community & Social Support program for a personal finance company with more than 60 million members. The ideal candidate has a 360 degree understanding of the connection between compassionate member support & social media. You understand how empathetic support impacts brand, business objectives, and public relations. You own the relationship between members who prefer to communicate using social media, and the member support team, cultivating relationships with passionate members at every turn. Campaigns you create will help members help each other. You are in tune with the community climate and can influence key stakeholders. You are well-versed in social media and online community trends, technology and strategies, and are comfortable acting in the public sphere. The ideal candidate loves rolling up their sleeves and enjoys delivering best in class member support to Credit Karma members seeking help over social channels in a timely manner, while adhering to rules and regulations.

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