Flipp is hiring an

Operations Coordinator

Toronto, Canada
Full-Time
As key members of the Flipp team, our Project Coordinators have two very important roles. Each Project Coordinator makes sure all our retail flyer projects get delivered successfully and act as the point of contact for all day to day communications with our retail partners.

On most days, you’ll be managing our partners’ projects and expectations internally. You’ll also be focused on building lasting relationships with our partners, working with them to craft a solution that’s customized for them and one that has earned us the leading industry market share.

Process Management – 80%

  • Ensure quality control on outgoing client projects
  • Making sure all client projects are managed through the pipeline
  • Quickly respond and take action on our retail partners’ feedback
  • Project planning, scheduling, goal setting and executing the day-to-day management of our retail projects
  • Gathering project requirements from our clients and helping enhance their flyer experience
  • Process optimization, system update suggestions and system training
  • Being a point of contact for other team members who have project questions

Account Relations– 20%

  • Build lasting relationships between our retailers and Flipp and act as the operational guru for your projects
  • Resolving client day to day issues and keeping things on track for our retailers
  • Gather retailer feedback and suggestions from our partners and share them with rest of the team
  • Help with onboarding new retail clients
  • Quickly respond and take action on our retail partners feedback

What You Bring to the Team

  • 1+ years of experience managing projects
  • 1+ years of experience working with clients/customer service and building relationships
  • University/College degree preferred but not mandatory - we like to hire staff with critical thinking skills, can search for answers on their own and can make intelligent decisions
  • You naturally take on a leadership role and work really well as part of a team
  • Highly organized and great time management skills - you’re able to juggle multiple priorities at once
  • Excellent communication skills - you have a way with words and can connect easily with others
  • A passion for constant improvement - always looking to do things better (both personally, as part of a team and for the company)
  • A quick learner, with an open minded perspective to understand Flipp’s disciplined approach
  • A problem solver with a positive attitude and excellent relationship management skills
  • You’re a self-starter, highly effective working independently and within a team

Flipp Corporation is an award winning technology company (2014, 2015, 2016, and 2017 Best Workplaces in Canada award and also being awarded the 2015 Deloitte's Best Managed Companies) that is reinventing the weekly shopping experience. Our digital flyer platform is used by the leading retailers across North America, including Walmart and Target. Our mobile app, Flipp, has already captured the hearts of Canadians and Americans alike, with millions of downloads and the honour of being named the #1 retail flyer app in Canada. Flipp’s culture is an integral part of what has driven the company’s success. We abide by key principles that promote the growth of others and create a high-trust environment. Learn more about our team culture here: https://corp.flipp.com/culture.

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