Rapid7’s Managed Application Security service allow customers to extend their application security capabilities from scan management to vulnerability validation to remediation strategy by taking advantage of our dynamic application security testing (DAST) solutions, process and human expertise to deliver a consistent application assessment process. Our customers are a good mix of small/medium business, mid-market, and enterprise, giving us unique insights into security issues that affect organizations of all sizes in all industries. By partnering with our customers above and beyond the tactical aspects of AppSec, our Customer Advisors work with our customers to drive progress and risk reduction in their security program through tailored recommendations, and regular touch-points to discuss IT security initiatives and associated best practices.
About the role:
As a member of Rapid7’s Managed Services team, the Customer Advisor is on the front lines helping clients drive their Application Security program. Rapid7’s Customer Advisors work with Rapid7 solutions and clients to ensure success in DAST deployment, scanning, validation and remediation. Rapid7 Customer Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds of application scanning as they are briefing a CISO on a recent breach.
What you’ll be up to:
o Guiding customers in the successful deployment of their application security program by providing subject matter expertise and advisement
o Working with customers to generate optimal scan configurations based off the coverage and network requirements in Rapid7’s DAST solution, AppSpider
o Reviewing and generating high-quality accurate and contextual customer deliverables, including consultation of security findings from application security scans
o Guiding clients through application security findings and providing subject matter expertise to clients with varied levels of technical understanding (e.g., remediation guidance, vulnerability validation, prioritization)
o Ensuring that application security scanning is functional, properly configured, and coordinating with Rapid7’s support team when needed
o Assisting in technology deployment and client onboarding processes
o Working with Rapid7 research teams to convey threats and recommendations to Rapid7 customers
o Gathering client input and requirements across the Managed Services client base to influence Rapid7’s application security services roadmap
o Research emerging technologies and maintain awareness of current security risks in the Application Security domain
o Bachelor’s degree in information security or related discipline
o Client relationship management experience
o Login and crawl scripting, or related experience
o Prior experience in managed or enterprise information security services, or secure development processes
o Strong understanding of web application technologies
o Proven ability to convey extremely technical concepts to audiences with varying technical prowess
o Passion for web security and application security, and a desire to learn more
o Prior technology deployment and configuration experience
o Project management and prioritization abilities
o Experience scaling operations, especially cloud and managed services
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