Coupang is hiring a

Sr. IT System Administrator

Seattle, United States

About the role:

In this role, you will act as a liaison between technical and non-technical people within the firm. Candidates for this position must have strong customer service and communication skills, both written and oral. Excellent organizational skills are a must for this fast paced, high visibility location. Some specific things you’ll work on:

  • Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk
  • Update network applications as required
  • Maintain daily tape backup and off-site tape storage
  • Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
  • Conduct technology training for new users
  • Provide support to the Technology team
  • Conduct briefings and demonstrations for users to enhance system productivity
  • Assist in the development of training coursework and materials
  • Maintain and expand knowledge base in area of expertise
  • Attend courses to develop and keep skills and knowledge current
  • Comply with continuing education requirements
  • Increase efficiencies, technical ability and interpersonal skills
  • Perform routine server monitoring and performance benchmarking
  • Monitor and remove virus, spyware, and other non-authorized software
  • Complete special projects as requested

What we’re looking for:

  • Associate’s degree in Computer Technology or related field. Certifications such as MCP, A+ preferred.
  • Minimum of two (2) to four (4) years prior experience with providing workstation support.
  • The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required. Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required.
  • A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality.

 

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