In this role, you will act as a liaison between technical and non-technical people within the firm. Candidates for this position must have strong customer service and communication skills, both written and oral. Excellent organizational skills are a must for this fast paced, high visibility location. Some specific things you’ll work on:
Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk
Update network applications as required
Maintain daily tape backup and off-site tape storage
Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
Conduct technology training for new users
Provide support to the Technology team
Conduct briefings and demonstrations for users to enhance system productivity
Assist in the development of training coursework and materials
Maintain and expand knowledge base in area of expertise
Attend courses to develop and keep skills and knowledge current
Comply with continuing education requirements
Increase efficiencies, technical ability and interpersonal skills
Perform routine server monitoring and performance benchmarking
Monitor and remove virus, spyware, and other non-authorized software
Complete special projects as requested
What we’re looking for:
Associate’s degree in Computer Technology or related field. Certifications such as MCP, A+ preferred.
Minimum of two (2) to four (4) years prior experience with providing workstation support.
The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required. Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required.
A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality.