As an Implementation Consultant at Comprehend, you will be responsible for leading the technical aspects of an implementation. This is a mission critical role will be required to liaise between Customer Success and Product & Engineering to provide prioritization of customer-related activities, oversee the technical aspects of an implementation and quickly decide where your team’s focus needs to be. Once you become well versed in the Comprehend product, you will be involved in pre-sales conversations to highlight how our product will help customers. This role has the potential to grow into a management/leadership position for high performers.
The Comprehend Implementation team works closely with Comprehend customers and own the technical portion of our implementations. They also work closely with project managers and the customer to define and document data/configuration requirements that are essential to the success of the Comprehend product and to meeting the needs of the customer.
This position will report to the Sr. Director of Customer Success.
WHAT WE LIKE ABOUT YOU
You enjoy working with data and data models. Integrating it, transforming it, visualizing it and understanding it.
You have amazing project management, organizational, and time management skills; along with the ability to work independently, within the team, and cross-functionally while paying close attention to detail
You have experience introducing and iterating process and methodology
You have experience working with and implementing SaaS applications
You have the ability to be a strong leader, even amongst people who may not report to you.
You are meticulous with your verbal and written communication and communicate effectively with customers.
WHAT YOU WILL DO
Guide and provide hands on support to other ICs on implementation projects
Work closely with customers to understand their source systems and help make design decisions during the data mapping process.
Participate in analysis and mapping of customer requirements to available Comprehend applications
Implement the Comprehend application through configuration and customization
Create complex data visualizations using Comprehend’s analytics solution
Be available to offer technical expertise during pre-sales and post-sales
WHAT YOU’VE ACCOMPLISHED
Bachelor’s degree, preferably with a technical bend (e.g. Information Systems)
3+ years of software application implementation, technical project management, or consulting, preferably in a SaaS environment
2+ years of experience at one of the following strongly preferred: Clinical research organization, technology consulting firm, pharma, medical device, or biotech organization
Experience with clinical trial data is preferred. Experience working with EDC and CTMS applications such as Medidata Rave, Oracle Inform, Oracle CTMS, Medrio, etc is a plus
Any experience with business intelligence tools (MicroStrategy, Birst, Tableau, Spotfire, QlikView, Yellowfin, Pentaho, Informatica) is a plus