Warby Parker is hiring an

Advisor – Operations (Full-Time Sales Associate)

Toronto, Canada

As an Operations Advisor you will be responsible for performing all back-end processes within the retail store. This employee will bridge the gap between our online and offline interactions with customers, providing a seamless customer experience. This role will involve an intensive two-week training, as well as ongoing trainings as processes are updated.

What you'll do:

  • Master all store order processes (prescriptions, exam appointments, product offering) in order to support store the Sales Advisor team selling function
  • Process all operations-managed sales orders (returns, exchanges, lens replacements, etc.)
  • Partner with the (HQ) Customer Experience team to complete the retail order process
  • Deliver exceptional customer experience throughout all customer correspondence (email and phone order follow-up)
  • Assist with store inventory management and processes, such as cycle counts and shipping/receiving
  • Provide feedback on systems and processes to Operations Supervisor 
  • Track and process shipments in and out of store
  • Answer all store customer inquiry phone calls

Who you are:

  • Experienced in working with Point of Sale and store systems
  • A seasoned expert at exceptional customer experience
  • A self-starter with a true entrepreneurial spirit
  • Positive, high energy, and eager to learn
  • Optical retail background a plus

Extra Credit: 

  • Background in retail, with at least six months experience (or more!)

Other Details:

  • This is a Full Time Hourly position. 

About Warby Parker:

Warby Parker is a transformative lifestyle brand with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By engaging directly with consumers, we’re able to offer ultra-high-quality, vintage-inspired frames for $95 including prescription lenses and shipping.  We focus on the bigger picture, too: social innovation is woven into the DNA of our company, and for every pair of glasses purchased, a pair is distributed to someone in need.

Since all work and no play makes a dull day, we’re thoroughly committed to infusing our time with snacks, books, intramural sports, surprises, photo booths, and more. As a team member at Warby Parker, you can look forward to retail outings, do good events, and all sorts of other goodness.

In 2015, Fast Company named us the #1 Most Innovative Company. We’re also a certified B Corporation, which means that we are held to the highest standards of social and environmental performance.


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