Zoomer is hiring a

Client Support Manager

Philadelphia, United States

As Driver Support Manager you will inspire and enable restaurant support DSCs to deliver world class support to Zoomer drivers on the road. You’ll be given a blank slate, and the responsibility for molding the organization's process, people and technology. You’re responsible for hiring the right people, training them, evaluating them and motivating them to constantly meet or exceed the Zoomer standard. You’ll be deeply intertwined into the fabric of your team - the driver experience, the questions drivers ask, issues drivers encounter, challenges drivers face - to make sure that the team’s day in and day out efforts add value to Zoomer’s relationships with it’s drivers. By constantly challenging yourself and your team to raise the bar on how we support drivers, your organization enhances Zoomer loyalty and enriches the lives of the people we serve.

Key Qualifications:
-Proven ability to drive positive customer service experiences that build trust and deliver measurable results
-Demonstrated leadership and key management experience. Has successfully led teams and exhibited ability to meet and exceed aggressive performance targets
-Strong written and verbal communication skills
-Ability to evaluate data and create flexible plans to meet needs with limited resources
-Proven ability to build process
-Passion for contributing to the development of a growing organization
-Flexible schedule
-Strong desire to learn and commitment to personal growth and development
-Demonstrated ability to work effectively and drive impact across teams
-High level of emotional intelligence
-Acts with professionalism at all times 
-Ability to persevere and continue driving results through challenging situations while maintaining a positive attitude
-Ability to identify problems that can be solved using technology 

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