GitHub is looking for a Community Manager to join our Web Support team to create, manage and build awareness for our Community Support Forums. The Community Manager will be responsible for building a strategy that both increases the number of GitHub community users as well as fosters active, productive and helpful discussions within the community. The Community Manager will help shape the product roadmap to serve the community’s needs, and grows and strengthens the GitHub user community.
The Community Manager will report to the Director of Web Support and will work closely with our global support, documentation and other cross-organizational teams to ensure consistency throughout the content and voice within the community. The Community Manager will help maintain effective communication between the Community Support team and other teams at GitHub, in order to create the best experience possible for our customers, moderators, and staff.
The GitHub Community Support Forums will be a place for users to collaborate, learn and network with both their peers from the community, as well as GitHub. The Community Manager will be responsible for upholding GitHub’s values within the community, including ensuring participants’ safety, inclusion, and consideration in the forum environment.
Residence in North America and have legal working authorization to work in Canada or the US
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