Bluecore is hiring a

Customer Success Specialist/Ops

New York, United States

The Customer Success team at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.

As a Customer Success Specialist you will be a key player on the CSM team. Days will be filled with a variety of different projects to help support the CSM team including analytics/reporting, preparing presentations, collaborating with product and engineering to help troubleshoot plus much more. The ideal candidate is hungry and looking for a great opportunity to be challenged and learn quickly.

Your responsibilities include:

  • Managing email creative development from initial review of delivered assets, submitting build requests & QA
  • Monitoring and analyzing program performance analytics to present to clients
  • Partnering with Customer Success Managers to prepare quarterly business reviews
  • Helping with project management including building timelines, proactively working with internal teams to hit deadlines, building status reports, etc.
  • Troubleshooting & QA
  • Other jobs at Bluecore