HireKeep is hiring a

(JSE) Customer Success Specialist Digital Media

Reston, United States

HireKeep's skill-set matching engine utilizes data analytics and culture traits to match the best candidates with high growth companies. This match is a Customer Success Specialist role with a subscription-based service that empowers the creative community by providing affordable, high quality stock media. They have been recognized by the Inc 500 as the 4th fastest growing media company in the US, and Deloitte’s Fast 500 as the 32nd fastest growing technology company - #2 in the DC metro area. They foster an energetic office environment filled with talented people from a number of backgrounds, and offer growth opportunities to anyone who is willing to work hard, and who values progress over perfection

Day to Day Responsibilities:

  • Help establish Enterprise Customer Success department as the industry leader in helping our clients achieve their objectives while successfully meeting your revenue goals
  • Work with Director of Enterprise Services to develop targeted and scalable KPIs regarding B2B satisfaction, engagement and revenue growth
  • Provide support for pilot support and, as necessary, pre-sales initiatives targeted at strategic prospects
  • Strengthen and deepen B2B client relationships within the firm
  • Execute on department-level goals, including but not limited to churn reduction, user adoption, customer satisfaction, and team growth
  • Participate in, and/or identify, design, and deliver cross-functional projects that support strategic improvements in scaled processes, services, and systems to enable the team to exceed goals and to spend more time with customers
  • Make cleint retention the top priority
  • Ensure client’s achieve Time-to- Value within 30-day of a signed agreement
  • Establish and improve client engagement (downloads, login frequency, # of logins, searches) via outreach, training and new product offerings
  • Skills and Experience:

  • College degree
  • Outcome-driven and metrics oriented
  • Self-motivated team player with track record of success partnering with peer colleagues, sales counterparts, and other cross-functional stakeholders to deliver results on time and on budget
  • 2-5 years; experience in consulting, sales, account management, or customer success in a high-growth SaaS environment
  • Strong presence and presentation skills; is comfortable talking to C-level executives and developing relationships at all levels of a customer’s organization
  • Demonstrated project management skills
  • Natural leader and passionate coach with fresh ideas about Customer Success who inspires their team to perform
  • Self-motivated, independent worker
  • Benefits:

  • Competitive salary and benefits
  • Comprehensive medical and dental insurance paid 100% of monthly premiums by the Company
  • Flexible work hours with generous vacation and leave policies
  • A casual, fun and fast paced work environment with unrivaled peers
  • Free gym membership, optional table tennis training program
  • Stipends for attending various training programs and conferences
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