HireKeep is hiring a

(DCS) Director of Customer Success, Enterprise - Ed Tech

Walnut Creek, United States

This match is an Director of Customer Success role with a the leading education technology company focused on teaching, assessing, badging, and certifying students in critical skills. They combine cutting-edge personalized technology, deep education research and data, and a dedicated implementation team that allows each teacher to feel as though they have a blended learning assistant in their classroom. Most importantly, the company partners with the private sector and foundations that sponsor this innovation across the country at no cost to K-12 schools.


New Business Development

  • Research and understand the landscape of key target companies/foundations to help support business development and growth strategies
  • Work with senior leadership, graphic design team, and outside creative consultants to develop compelling, effective, and well-designed pitch materials, proposals, and related communications that clearly articulate strategy, value proposition and capabilities to prospective and existing clients
  • Proactively bring new out-of-the-box ideas to support sales and partner strategies
  • Customer Success Support

  • Support key Customer Success Account Leaders on their portfolio of accounts
  • Demonstrate leadership through developing strategic action and implementation plans for existing partners to ensure continuous growth, improvement of the partnership, and coordinated program delivery
  • Assist account lead on customer business needs by providing back-end support (e.g., reporting, CRM updates, etc.), in addition to building partner budgets
  • Partner with schools implementation team, marketing team, and account leader to provide support for marketing, PR, and event planning activities, including outreach and inclusion of school districts, state and local officials.
  • Prepare and provide formal partner reports on an ongoing basis.
  • Other jobs at HireKeep