Careem is hiring an

Operations Senior Manager

Do you want to help build a world-class institution from the region, work with an awesome team in a high-growth technology company, and improve people’s lives?

There is only one way to build an awesome company: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region.

We have had a phenomenal start. Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is an innovative transportation service operational in 32 cities from Morocco to Pakistan. With 30% monthly growth, we are also one of the fastest growing companies in the region. Our recipe for success has been a team that thrives on challenges, is passionate about solving problems, is not afraid to work super hard, and is a true partner in the company through generous stock option grants. We have attracted strong regional and international investors and are positioned on the cusp of significant scale. Read more about us in the New York Times or Arabian Business.

The role of the FleetCo Partnership Manager is to manage Egypt Care organization to deliver a world class customer service to our customers and captains in different markets and through different channels including voice and digital.


KEY RESPONSIBILITIES

  • Maintain SLA for channels
  • Achieve CSAT targets
  • Achieve efficiency objective
  • Coordinate with Careem internal organization to ensure delivery of highest standards of customer service and deliver feedback related to service quality.
  • Manage the team to ensure all complaints and escalations are handled and that we win back or customers and ensure their happiness
  • Interface with Operation Support teams to plan and achieve needed resourcing and training plans.
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